CMS Case study Mr D – Attendance by client request
Mr D lives and works in London, his mother is a widower and lives alone in a rural location. She has a monitored alarm and CMS services organised and paid for by her son. Mr D calls his mother every night between 7 pm and 8 pm to check in on her. On this occasion, Mr D’s mother did not answer his calls and he was unable to contact any friends or neighbours and decided to call CMS with his concern. We were therefore requested to attend. On entering the property, we found the lady on the floor after a fall, she was unable to reach a phone or the panic alarm to request help. We ensured she was made comfortable while we waited for an ambulance. We gathered up important information such as medication to help the paramedics. The lady was taken to a hospital and we secured her property, and everything was reported back to her son. It later transpired she had been on the floor for a couple of hours, and thanks to her son calling her regularly, CMS were able to act on his concern and help an elderly lady seek the medical assistance she needed.