CMS case study Mr B – Issues with system signalling
February 14th, 2017

CMS case study Mr B – Issues with system signalling

At 3 am we checked National Power Grids and found a power outage in this client’s location. We contacted the customer and explained the situation, however, at this stage, the client decided that he did not want us to visit, relying on the power supplier to fix the issue. Read More...

CMS Case study Mr D – Attendance by client request
January 6th, 2017

CMS Case study Mr D – Attendance by client request

Mr D lives and works in London, his mother is a widower and lives alone in a rural location. She has a monitored alarm and CMS services organised and paid for by her son. Mr D calls his mother every night between 7 pm and 8 pm to check in on her. Read More...

Mr F the Pilot
November 16th, 2016

Mr F the Pilot

Many of our clients often travel and sign up with CMS Keyholding to help protect their home in their absence; one responsibility that is given to us is to collect post and secure it in a safe place. Normally the reason we collect the post and secure it is to deter burglars Read More...

Mrs A Unconfirmed Activation turned serious
October 4th, 2016

Mrs A Unconfirmed Activation turned serious

This visit was the result of an unconfirmed activation from the alarm system. We were aware the client was working aboard and decided that it was best to send a Key Guard to assess the situation. We arrived at the property, and there was no evidence of a break-in and the external check of the property was fine. Read More...

Thanks to CMS a gas explosion was prevented
August 5th, 2016

Thanks to CMS a gas explosion was prevented

Mr C owns a Warehouse business and in the past had trouble with break ins. Not wanting to use staff he came to CMS for his security surveillance and peace of mind.

At 10pm there was an unconfirmed activation and I was called to attend. On the external check I could see smoke coming from one of the Warehouse shutters. Read More...